Privacy Policy

1. Information We Collect

When you use Filtago's services, we may collect the following types of information:

• Business Information: Business name, website URL, Facebook Page URL, and contact number provided during onboarding.
• Message Data: WhatsApp, Facebook Messenger, and website chat messages processed by our AI agent on behalf of your business.
• Order Data: Customer order information processed through our automation workflows.
• Usage Data: Information about how you interact with our platform, including workflow execution logs.
• Customer Data: End-customer information (names, addresses, phone numbers) collected through AI conversations for order processing purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI automation services
• Process and manage customer orders on your behalf
• Detect and prevent fraudulent orders
• Generate daily reports and analytics for your business
• Send automated follow-up messages to your customers
• Improve and optimize our AI models and services
• Communicate with you about service updates and support

3. Facebook and WhatsApp Data

Filtago integrates with Meta platforms (Facebook Messenger, WhatsApp, Instagram) to provide messaging automation. By using these integrations:

• We access your Facebook Page messages and WhatsApp Business messages solely to provide the automation service
• We do not sell or share your Facebook or WhatsApp data with third parties
• Message data is processed in real-time and stored only as necessary for order management
• We comply with Meta's Platform Terms and Data Use Policies
• You can revoke our access to your Facebook Page or WhatsApp at any time through your Meta Business settings

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• Business and order data is stored in encrypted databases (Supabase)
• All data transmissions are encrypted using SSL/TLS
• Access tokens and credentials are stored securely and never shared
• We conduct regular security reviews of our systems

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Google (Sheets, AI), Meta (Facebook/WhatsApp APIs), courier partners (Steadfast, Pathao, RedX) — only as necessary to provide our services
• Legal Requirements: When required by law or to protect our legal rights

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination:

• Business configuration data is deleted within 30 days
• Order history may be retained for up to 90 days for dispute resolution
• You may request immediate deletion by contacting us

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing at any time
• Data portability — receive your data in a machine-readable format

8. Cookies

Our website (filtago.com) uses minimal cookies for basic functionality. We do not use tracking cookies or advertising cookies. We use an IP geolocation service (ipwho.is) to detect your country for language preferences — no personal data is stored from this process.

9. Children's Privacy

Filtago's services are designed for business use only. We do not knowingly collect information from individuals under 18 years of age. Our services are not directed at children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@filtago.com
• Website: filtago.com
• WhatsApp: Available through our website